Newsroom | News | AETOS Awarded Contact Centre Contract for 1777 Non-Emergency Ambulance Hotline

AETOS Awarded Contact Centre Contract for 1777 Non-Emergency Ambulance Hotline

31
Dec 2018
AETOS has been appointed by the Singapore Civil Defence Force (SCDF) as the Contact Centre Operator for the ‘1777’ non-emergency ambulance hotline. From 12 noon on 31 December 2018, trained AETOS call agents will answer calls for cases which require non-emergency ambulances.

Mr. Patrick Koh, Vice President of Sales & Marketing, said, “This service will form part of our centralised AETOS Command Centre operations, which conducts round-the-clock remote monitoring and access control for our clients’ facilities, as well as island-wide monitoring of our own personnel and vehicle fleet.”

“I am confident that with our expertise and the right systems in place, AETOS will enable seamless referrals and prompt response to non-emergency calls made to the hotline,” added Mr. Koh.

The Contact Centre is one of several new services provided by AETOS as part of its plans to expand into new business areas, such as safety and integrated facilities management services.

For SCDF Emergency Medical Services, please call 995 directly.
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AETOS cashes in on new First Line Maintenance business
AETOS has won a contract to provide First Line Maintenance (FLM) services for Diebold Nixdorf (Diebold). Since its commencement on March 7, a team of FLM engineers has been responsible for servicing a total of 212 DBS Diebold-ATMs located in the North zone of Singapore. Since then, AETOS has expanded its FLM coverage to include the East zone from May 15; effectively covering 50% of DBS Diebold-ATM network in Singapore.

AETOS FLM engineers will carry out duties such as routine maintenance, troubleshooting, and solving software-related issues in order to eliminate any potential disruption of ATM services stemming from technical issues. Starting June, their deployment will also be enhanced through the use of i-Scheduler – a custom-made software solution developed in partnership with GRG Banking – an industry-first. The system is able to plan deployments faster and more efficiently via advanced algorithms, factoring in variables such as real-time road conditions, duty rosters, and existing maintenance tickets workload. The team will also don EagleGold body-worn cameras for added security and transparency throughout the course of their duties.

“We believe in harnessing technology solutions, such as the i-Scheduler, to achieve optimal deployment of manpower resources and value-add to the services we provide for our clients,” said Mr. Kelvin Ho, General Manager of AETOS Assets Management. “Together with our proven track record in cash-in-transit and self-service banking operations, the FLM business will open up new avenues for partnerships with banks and ATM providers.”
AETOS Leadership Transitions
AETOS announced key appointment changes with effect from 1 April 2019.

Retirement of Mr Quek Poh Huat as Board Chairman

With effect from 30 April 2019, Mr Quek Poh Huat will retire from his position as Chairman of AETOS and will be succeeded by Mr. Chiang Chie Foo.

Mr Quek had played an integral role in the formation of AETOS in 2004, bringing together three experienced and matured Auxiliary Police Forces: PSA, ST Kinetics, and Changi International Airport Services. Over the next 15 years since its formation, Mr Quek capably helmed the Board of Directors and had provided excellent guidance to the AETOS management team. With a single-minded focus to grow the business well, AETOS is today a leading security and safety solutions provider in Singapore.

Mr Chiang has many years of experience in public service, having held several key government appointments including Permanent Secretary for Ministry of Defence and Ministry of Education, and Director of Internal Security, Ministry of Home Affairs. He currently chairs the Public Utilities Board, Central Provident Fund and Ascendas India Trust.

Stepping Down of Mr James Tan, Chief Executive Officer, AETOS

Mr. James Tan will step down from his position as Executive Director and Chief Executive Officer of AETOS on 15 April 2019, but he will continue to serve as a senior advisor to parent company Surbana Jurong.

Since Mr James Tan was appointed as AETOS’ CEO in 2011, the company has seen double-digit growth year-on-year, as well as an increase in its workforce from 2,200 officers to over 5,000 officers today. Under Mr Tan’s leadership, AETOS expanded its services to include a diverse range of new offerings, such as security for signature events, technology solutions, cash-in-transit and assets management, and safety consultancy. Mr Tan was also instrumental in the development of AETOS’ very own headquarters, equipped with innovative technologies and facilities to support the enhancement of AETOS’ training and operational capabilities.

With effect from 1 April 2019, Mr Alfred Fox has been appointed as CEO-designate. He will take over as the new CEO of AETOS from 16 April 2019. Prior to his current role as Director for Surbana Jurong (SJ) Defence Services, Mr Fox has served as the former Commander of the 3rd Singapore Division in the Singapore Armed Forces (SAF), leading 20,000 servicemen. His experience in overseeing critical manpower issues for talent recruitment, retention and development as Assistant Chief of Staff (Personnel), will be an asset in solving the key manpower challenges in the security industry. Mr. Fox has also been deployed overseas in Cambodia and Afghanistan to enhance security and defence cooperation.