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AETOS officers win accolades at Security Officers Day Awards
Fourteen AETOS officers received awards and recognition from the Security Association of Singapore during this year’s Security Officers Day. The Awards were launched in 2014 to recognise outstanding officers who have performed exemplarily in their duties and who have actively adapted to using technology on the job.

Among the recipients is Security Executive Thurkadevi, who was named Security Officer of the Year. Devi was nominated for her role as team leader of the security operations team at Tan Tock Seng Hospital (TTSH) – one of the largest multi-disciplinary public hospitals in Singapore, and instrumental to the national response to the ongoing COVID-19 pandemic.

Despite the difficulties they faced, Devi displayed exemplary leadership and pro-activeness as she worked tirelessly to uphold heightened security measures, while making sure that her team was kept well-informed and aware of the evolving situation. She also made the health and well-being of her officers her topmost priority, ensuring that personal protective equipment was readily available and that temperature-taking and social distancing guidelines were adhered to.

Security Supervisor Saiful received the Job Redesign Award for his commitment to self-learning and upskilling, as well as his contributions to work productivity and security outcomes. A strong advocate of upgrading one’s self, Saiful actively motivates his team members to expand their competencies through continuous learning, and leads by example. He is also able to come up with innovative solutions to workplace issues, harnessing technology to reduce inefficiencies and free up manpower for higher value work.

Said Mr. Alvin Tan, General Manager of AETOS Guard Services, “We are glad that our officers are recognized for their hard work and commitment, especially during this challenging period. I am confident that they will continue to excel, and uplift the industry as a whole.
“AETOS Mobile Division” team places second in PUBG Corporate Championship
Our officers don’t just work hard – they play hard too. A team of Auxiliary Police Officers from Mobile Division came in second place in the Country Qualifiers for the PUBG Mobile PVP Corporate Championship. Hosted by local organisation PVP Esports and sponsored by Singtel, the event was part of a multi-title tournament in Asia-Pacific aimed at levelling up gaming communities across the region. The team will be going on to represent Singapore in the regional finals.

We interviewed some of the team members to find out more.

Congratulations on your win! What inspired you to take part in the tournament?

Rio: Most of us got into PUBG back when it launched in 2018. As we really enjoyed it, we recommended and shared the game among our colleagues, and eventually began playing together while off-duty. Most of us are casual gamers, so when I found about this tournament, it seemed like an opportunity to try something we’d never done before. Since all of us are from Mobile Division, it seemed fitting that we use that as our team name.

What are your roles in the team?

Audi: Mazree was initially supposed to play on the team, but during registration we found out he wasn’t eligible to join as he is already registered with a professional SEA team (Resurgence), so we nominated him as our manager. He coaches and advises us, and his experience really helped find us ways to improve.

Although our team members are quite well-rounded, they all have their own areas of expertise. Rio makes a great scout, while Salleh is good at rushing for our objectives, and Firdaus specializes in certain maps.

I became team leader because apparently I make better mapping predictions (laughs). While I direct the team and make decisions during each match, their input based on their specialties often helps me to see the bigger picture.

It must have been quite challenging to prepare for the tournament. How did you pull it off?

Mazree: It was definitely challenging because we have different deployments and shifts. Audi, Firdaus and myself are in the pursuit team at Woodlands Checkpoint. Salleh is a LTA Traffic Marshall, Firman is a maintenance officer, and Rio does adhoc deployments.

As this is our first tournament together, and we only had a month to practice, we had to make time wherever possible – during break times, after work, and on our off days. We rarely get the full team online at the same time, so it’s really based on whoever is free at the moment.

Salleh: We identified our own strengths and weaknesses and worked to improve where possible. We also came up with strategies for different situations and maps. While we usually have a plan for each match, most of the time we end up improvising and reacting based on the situation we find ourselves in.

Of course, we also have fun while doing it. Juggling work and family commitments can be tough sometimes, and PUBG has been a great way to release stress – we can scold each other in-game too (laughs).

Did your role as Auxiliary Police Officers come in useful at any point?

Rio: Actually, yes. We’re already used to working together as part of a team, while focusing on our individual duties. We have to be able to communicate effectively, and know how to lead by delegating tasks and making decisions. We also develop good reflexes and a strong sense of awareness – for example, our traffic marshals need to constantly be aware of their surroundings, and find good positions to stand so that they have the best possible field of view. These skills are brought into the game as well.

What’s next for the team?

Salleh: We’ll definitely be busy preparing for the regional finals. Playing against teams from other countries will be a good learning experience for us as they often have very different strategies and perspectives. Some of us stream occasionally too. Check out Dondale Gaming on Facebook!

Mazree: It can be tough competing against full-time gamers – if you think you’re good, there are always people way better than you. As a team though, we’re going to persevere and see where this takes us.
AETOS stands united on the COVID-19 frontlines
As part of Singapore’s ongoing efforts to combat the COVID-19 pandemic, AETOS is doing our part to provide security services for foreign worker dormitories and alternative accommodation facilities. A few hundred AETOS Auxiliary Police Officers (APOs) and Security Officers have been deployed at 53 different locations across the island, including Government Quarantine Facilities (GQF), floating hotels under the Maritime and Port Authority of Singapore (MPA), and military camps. As part of our integrated services, AETOS is also supplying technology solutions such as CCTV systems to some of the deployment sites.

In addition to the regular duties such as security patrols and access control, the officers also perform temperature checks, ensure that social distancing measures are adhered to, and escort workers who have tested positive for COVID-19. This is no easy feat as the officers are required to don full personal protective equipment (PPE) - including medical gowns and gloves at some of these deployments - for their entire 12-hour shifts.

Said Sergeant (APF) Syarifuddin, an APO currently deployed at an isolation facility, “Once I put on the attire, I better understood the hardships that healthcare workers face on a daily basis. While it is not easy to wear full PPE under the hot sun, I hope to make a positive impact alongside my fellow AETOS frontliners”.

Mr. Lim Kok Hwa, Vice President of Operations said, “In times of adversity, our actions define who we are and what we are capable of. We are proud that our officers stepped up to the challenge and joined in the national effort to battle this pandemic on the frontlines. To support them, our main priority lies in ensuring our officers’ well-being. With constant supervisory visits and increased measures targeted at maximising their welfare, our officers are able to discharge their duties with confidence and positivity.”
Operations Manager Zaffar Khan receives Model Worker award from Union of Security Employees
Operations Manager Zaffar Ali Khan recently received the Model Worker award from the Union of Security Employees (USE). The award is conferred on outstanding workers who exemplify Worker 4.0, displaying the traits of being Resilient, Relevant and Ready for the changes brought about by digitalization and disruptive technologies. Crucially, they improve both their jobs and their own employability while contributing to their company and their industry as a whole.

We interviewed him to find out more.

Congratulations on the award! How do you feel?

Honestly, I was very surprised because I was totally unaware that my fellow union officials had nominated me for the award. I am definitely very happy – it’s always nice to receive recognition for your contributions and hard work.

Tell us more about your job scope. What do you do in a typical week in AETOS?

My fellow Operations Managers and I carry out a wide range of duties. We manage manpower deployment, supervise the Security Officers on the ground and fulfill various administrative roles, all while ensuring that the needs and expectations of our clients are being met. That’s really just the tip of the iceberg. Currently, I supervise ten deployment sites, such as Singapore Cruise Centre and Changi Ferry Terminal.

How about your role in USE?

At the AETOS level, our union members handle matters such as welfare and discipline. We often act as counsellors and advisers for our officers, lending them a listening ear or helping to settle grievances. At the union level, we discuss issues that affect the wider security industry, such as regulations and manpower trends, as well as how to improve it. For example, I was involved in the brainstorming and development of the Progressive Wage Model (PWM) for the industry. We also attend courses such as leadership and personal development, which are funded by the union.

What does it take to be a ‘Model Worker’? Any tips to share?

When it comes to work, I think that attitude is the game-changer. We should lead by example – especially as we are not just representing ourselves, but the company as well. By building rapport with clients and stakeholders, and being tactful and patient when dealing with issues, we come off as professional and committed to our work. Additionally, a spirit of continuous learning helps a lot. I made it a point to constantly take new courses to upgrade myself, and then pass this knowledge on to new generations of security professionals.

How are you facing the challenges posed by the COVID-19 situation?

As a leader, the wellbeing of my officers is my top priority, and this extends to ensuring their morale remains high during this difficult period. Their twelve-hour shift work is not easy even during normal times, so we need to consider their welfare and how best to support them.

I came from the rank and file, having joined CIAS as a Security Officer almost seventeen years ago, so I can empathize and understand how the men and women on the ground think and feel. One of the most important things is to ensure that my officers know they have the support of their leaders and the management. I make it a point to communicate with them regularly, and go down to the ground to listen to their concerns and feedback in person. Ensuring that their voices are heard

Above all, treat your officers as if they were your family. Whether times are good or bad, a family will get through them together.
AETOS to Deploy First Auxiliary Police K-9 Unit at MBSC 2020
In the upcoming year-end countdown celebration at Marina Bay, AETOS will be complementing the authorities’ heightened security measures by deploying their auxiliary police K-9 unit to help augment security operations and to boost security presence amidst the revelry.

This is the first time that a K-9 unit from an auxiliary police unit has participated in a major national event, and a total of two Explosive Detection Dog (EDD) teams will be deployed at strategic areas around the Marina Bay.

Said Mr. Alfred Fox, Chief Executive Officer of AETOS, “AETOS has been a long-standing security service provider for the annual countdown celebration since 2009. As an integrated security service provider, we are pleased to offer the deployment of our AETOS K-9 unit in addition to our well-trained security personnel as well as other technology solutions, so as to assist the Home Team in achieving operational efficiencies and better security outcomes.”

Through a three-month rigorous training programme, the sniffer dogs have been trained to become capable of detecting explosive substances with much ease. These dogs have also received the Singapore Police Force (SPF) certification back in October 2019, for having achieved the stringent standards as required by SPF.

Today, the AETOS K-9 dogs are operationally ready to assist in major events; clearance searches and bomb sweeps at critical installations and border checkpoints, as well as air cargo screening for the aviation sector.

“We have always placed great importance on the operational readiness of our officers, and now, on our canine colleagues as well, to ensure safety and security during major events such as the MBSC2020. It is therefore crucial that all of them are equipped with the right skillsets and knowledge to swiftly manage and respond to any security threats and incidents when it happens,” said DAC (APF) Tan Chong Hee, Commander of AETOS Auxiliary Police Force.

The AETOS K-9 Unit will be deployed on 31 Dec and the company advises the public to not approach these working dogs to pet them whilst they are on duty.
AETOS and COSEM to Offer Industry-First Integrated Safety and Security Capabilities
AETOS Holdings has signed a Memorandum of Understanding (MOU) with COSEM Safety & Security Services to offer Singapore’s first integrated safety and security consultancy services. This partnership extends to the provision of customised WSQ training packages for frontline personnel in both safety and security operations.

Through this partnership, AETOS and COSEM will collaborate on three key areas:

1. Provide joint Safety & Security consultancy services both locally and abroad,
2. Develop customised WSQ training packages that equip frontline personnel with both safety and security competencies, and
3. Establish a common framework and guidelines for trained personnel to adhere to during crises and emergencies.

Said Mr. Alfred Fox, Chief Executive Officer of AETOS, “We are pleased to embark on this strategic collaboration with COSEM. Their capabilities in safety will take AETOS’ integrated services to another level, complementing both our proven security track record and best-in-class managed services capabilities from our parent company, Surbana Jurong. By leveraging this collective expertise, AETOS can now unlock greater value for our clients through an expanded suite of integrated service offerings consisting of safety, security, and facilities management, among others. Backed by best-in-class technology partners, we see this as the future for integrated value-creation.”

Said Mr. Ng Chee Kiang, Chief Executive Officer of COSEM Safety & Security Services, “We are looking forward to this partnership, which leverages the strengths of COSEM and AETOS in a collective manner. Apart from cost-saving benefits for our clients, we strongly believe that this partnership will help raise our clients’ overall state of emergency readiness and response from a safety and security perspective.”

Working closely with COSEM, AETOS is set on becoming the first integrated service provider to offer end-to-end fire safety inspections, enforcement and monitoring services. These services will not be solely manpower-based, but also focused on cost-effective systems-level enterprise solutions which will help reduce manpower and bring added value to their clients and partners.

“AETOS and COSEM are committed to equipping our people with the relevant skillsets. While innovative technologies are often harnessed to achieve greater productivity, we believe that our people ultimately make the critical difference in our operations. By broadening their expertise, knowledge, and real-time decision-making in safety, security, and facilities management, we enable our clients to better achieve their desired business outcomes,” added Mr. Fox and Mr. Ng.

AETOS and COSEM will co-develop the training programme by Q1 2020.
AETOS and TRD Singapore Collaborate to Provide Counter Unmanned Aircraft System Services
Singapore, 03 September 2019 – AETOS has signed a Teaming Agreement with TRD Singapore, a global CUAS equipment manufacturer and solution supplier, to collaboratively provide Counter Unmanned Aircraft Systems (CUAS) services as a safeguard against the threat of malicious drones.

With these added capabilities, AETOS will be the first in Singapore to provide a full-suite of end-to-end Unmanned Aerial Vehicle (UAV) services. The full spectrum of operations ranges from security and aerial surveillance, to built environment and safety inspections, and CUAS services.

Mr Alfred Fox, Chief Executive Officer of AETOS, said, “AETOS strongly believes in the selection of best-in-class and future-ready technologies that would strengthen our ops-tech capabilities and meet our clients’ specific needs. Through this partnership with TRD, AETOS aims to enhance its suite of security solutions, and to also complement the authorities in their efforts to enhance public safety and deal with security threats posed by unauthorised drones.”

Under the agreement, AETOS officers will undergo rigorous training by TRD Singapore to become CUAS-proficient and operationally ready to support the authorities in various deployments, such as the protection of critical infrastructure and major public events.

Mr Sam Ong, Managing Director of TRD Singapore, said, “Countering the threats caused by errant drones is becoming an increasing concern for security forces worldwide. By leveraging on our tested and proven home-grown CUAS solution, AETOS can now effectively detect drones and even locate its operators. Appropriate measures could then be taken.”
Over 700 promoted at annual Promotion and Long Service Award Ceremony
The atmosphere was joyous at AETOS Complex last Friday at the annual Promotion and Long Service Award Ceremony. More than 700 personnel were promoted, including Auxiliary Police Officers, Security Officers, and corporate staff, while over 130 personnel received Long Service Awards.

The annual promotion exercise is part of AETOS’ ongoing efforts to reward and recognise employees for their performance and dedication, as well as identify and develop those who have demonstrated potential to eventually take on greater leadership roles in the organisation.

The promotees for this year include Sergeant Murugan, who has previously received the Police Commissioner Award, as well as multiple other commendations during his time with AETOS. While he excels at his current vocation – managing the Cash-in-Transit vehicle fleet and logistics - SGT (APF) Murugan has also made it a point to diversify his skillsets. Today, he is both a certified shooting range instructor and a trainer for Self-Service Banking operations, coordinating and conducting training for the officers in his division.

Security Supervisor Devi, currently deployed at Tan Tock Seng Hospital as a team leader of 18 Security Officers, was also in good spirits as she received her certificate of promotion. Aside from her core security duties, she has deftly handled a diverse range of responsibilities, including rostering, preparing security reports, and participating in meetings with hospital management. Said Devi, “I’m thankful that I am recognised for the work that I do, and look forward to taking on new roles at AETOS.”

Addressing those present, Executive Director and Chief Executive Officer, Mr Alfred Fox, emphasised the need for officers to be equipped with the right competencies and skills to handle any difficulties they might face during the course of their duties. To that end, AETOS will be rolling out several training and development initiatives, including leadership programmes spearheaded by AETOS Training Academy.

The hard work and dedication of our long-serving officers was also highlighted during the ceremony. Officers such as Corporal Sumanthy Pillai, who received an award for 35 years of service, have played an integral role as mentors and role models to countless officers during AETOS’ development. Their professionalism and excellence have set high standards for subsequent generations of officers.

“People will always remain as our greatest asset. AETOS is committed to invest in our people – this is where our success starts,” said Mr Fox.
AETOS obtains ISO37001 Certification on Anti-Bribery Management Systems
AETOS is the first security and safety service provider in Singapore to obtain the Singapore Standard (SS) ISO 37001 certification for meeting globally recognised anti-bribery good practices.

The ISO 37001 is the first international anti-bribery management system standard designed to help organizations combat bribery risk in their own operations and throughout their global value chains. To obtain the certification, the organisation must implement a series of measures and controls that cover all aspects of an organisation, including top management leadership, commitment and responsibility; financial, procurement and contractual controls; anti-bribery policy, procedures and training; third-party risk assessments and due diligence; reporting, monitoring and investigation procedures.

Mr Alfred Fox, Executive Director and CEO of AETOS Holdings, said, “Integrity forms the foundation of our core values and it defines the way we do business in any part of the world. Working closely with key partners such as Ministry of Home Affairs (MHA) and the Singapore Police Force (SPF), AETOS has always enforced a zero tolerance policy towards bribery and corruption. Being the first security company in Singapore to be certified ISO 37001 compliant is a testament of our commitment to uphold a high standard of corporate governance. Our clients and partners will also have greater confidence when they work with us.”
AETOS cashes in on new First Line Maintenance business
AETOS has won a contract to provide First Line Maintenance (FLM) services for Diebold Nixdorf (Diebold). Since its commencement on March 7, a team of FLM engineers has been responsible for servicing a total of 212 DBS Diebold-ATMs located in the North zone of Singapore. Since then, AETOS has expanded its FLM coverage to include the East zone from May 15; effectively covering 50% of DBS Diebold-ATM network in Singapore.

AETOS FLM engineers will carry out duties such as routine maintenance, troubleshooting, and solving software-related issues in order to eliminate any potential disruption of ATM services stemming from technical issues. Starting June, their deployment will also be enhanced through the use of i-Scheduler – a custom-made software solution developed in partnership with GRG Banking – an industry-first. The system is able to plan deployments faster and more efficiently via advanced algorithms, factoring in variables such as real-time road conditions, duty rosters, and existing maintenance tickets workload. The team will also don EagleGold body-worn cameras for added security and transparency throughout the course of their duties.

“We believe in harnessing technology solutions, such as the i-Scheduler, to achieve optimal deployment of manpower resources and value-add to the services we provide for our clients,” said Mr. Kelvin Ho, General Manager of AETOS Assets Management. “Together with our proven track record in cash-in-transit and self-service banking operations, the FLM business will open up new avenues for partnerships with banks and ATM providers.”
AETOS Leadership Transitions
AETOS announced key appointment changes with effect from 1 April 2019.

Retirement of Mr Quek Poh Huat as Board Chairman

With effect from 30 April 2019, Mr Quek Poh Huat will retire from his position as Chairman of AETOS and will be succeeded by Mr. Chiang Chie Foo.

Mr Quek had played an integral role in the formation of AETOS in 2004, bringing together three experienced and matured Auxiliary Police Forces: PSA, ST Kinetics, and Changi International Airport Services. Over the next 15 years since its formation, Mr Quek capably helmed the Board of Directors and had provided excellent guidance to the AETOS management team. With a single-minded focus to grow the business well, AETOS is today a leading security and safety solutions provider in Singapore.

Mr Chiang has many years of experience in public service, having held several key government appointments including Permanent Secretary for Ministry of Defence and Ministry of Education, and Director of Internal Security, Ministry of Home Affairs. He currently chairs the Public Utilities Board, Central Provident Fund and Ascendas India Trust.

Stepping Down of Mr James Tan, Chief Executive Officer, AETOS

Mr. James Tan will step down from his position as Executive Director and Chief Executive Officer of AETOS on 15 April 2019, but he will continue to serve as a senior advisor to parent company Surbana Jurong.

Since Mr James Tan was appointed as AETOS’ CEO in 2011, the company has seen double-digit growth year-on-year, as well as an increase in its workforce from 2,200 officers to over 5,000 officers today. Under Mr Tan’s leadership, AETOS expanded its services to include a diverse range of new offerings, such as security for signature events, technology solutions, cash-in-transit and assets management, and safety consultancy. Mr Tan was also instrumental in the development of AETOS’ very own headquarters, equipped with innovative technologies and facilities to support the enhancement of AETOS’ training and operational capabilities.

With effect from 1 April 2019, Mr Alfred Fox has been appointed as CEO-designate. He will take over as the new CEO of AETOS from 16 April 2019. Prior to his current role as Director for Surbana Jurong (SJ) Defence Services, Mr Fox has served as the former Commander of the 3rd Singapore Division in the Singapore Armed Forces (SAF), leading 20,000 servicemen. His experience in overseeing critical manpower issues for talent recruitment, retention and development as Assistant Chief of Staff (Personnel), will be an asset in solving the key manpower challenges in the security industry. Mr. Fox has also been deployed overseas in Cambodia and Afghanistan to enhance security and defence cooperation.
NFEC Fire Safety Seminar 2018
We are Singapore: AETOS at National Day Parade 2018
Our officers were out in full force at this year’s National Day Parade. More than 850 Auxiliary Police Officers (APOs) and Security Officers (SOs) stood alongside the throngs of people at Marina Bay, performing key duties such as security screening, traffic enforcement, and crowd control.

2018 marks a milestone for AETOS as it is our first year as sole security provider for this major event. This achievement resonates with many of the officers that were on the ground that day, including LCP (APF) Sendhil Kumar, who had been present at two previous years’ parades . Having been an APO for almost a decade, Sendhil has accumulated a wealth of experience in event security and has been part of countless deployments – yet, the National Day Parade has always stood out to him because of the national spirit on display. To him, a united society is something to be admired: “If the people are united, they are like a strong pillar – the country will have better stability.”

For LCP (APF) Thana Raj, it is the safety and security of Singapore that stands out to him. While he recognizes the strength and resilience that helped establish our nation, he is also keenly aware that these qualities will remain essential in overcoming the challenges and adversities faced by the men and women entrusted with keeping the peace. “Working as an auxiliary police officer helps to make sure that Singapore stays safe – I am just proud to do my part”.

This year’s parade and ceremony had many highlights, thrilling the crowds – among them, a freefall water jump by the Naval Combat Divers, the return of the Combined Schools Choir, and the largest combined Military Tattoo performance since the parade moved to its current location at the Floating Platform. Security Officer Annie Chua loves the atmosphere, finding being a part of the National Day celebrations truly enjoyable. “While we must stay constantly vigilant as it's a very important day, I'm also excited to be here and to play a part in making our National Day Parade a successful and safe event.”
AETOS celebrates official opening of new complex
AETOS Holdings has opened its first purpose-built complex, situated minutes down the AYE highway from its former headquarters in the western part of Singapore.

The building was declared open in an official ceremony on 26 January, graced by Minister, Prime Minister’s Office and Second Minister for Manpower and Home Affairs, Josephine Teo. The event was attended by over 200 guests, including government officials, clients and partners.

The seven-storey complex has several key facilities, including AETOS’ first shooting range – a 25-metre indoor range which was designed and built by SMM.

It also has a new Cash Processing Centre that provides a complete end-to-end chain of financial security services, boasting numerous physical security measures such as multiple interlocking access doors, custom-made transparent workstations and extensive 24/7 CCTV coverage.

The innovative safety and security technologies that AETOS offers to its clients have been incorporated into this complex, such as an Intelligent Fire Detection System, virtual fencing through video analytics, and automated security terminals for seamless access control.

Monitored from its in-house command centre, these features are part of the clustered building security service provided to its clients, integrating security, safety and facilities management to increase operational efficiency and reduce reliance on manpower.

Under the upcoming government-led Security Industry Transformation Map, key initiatives include the adoption of technology and the re-alignment of the regulatory environment in its support. In her opening address, Minister Teo noted that “the appropriate use of technology to carry out routine, labour-intensive tasks allows the security officer to focus on tasks that are more complex or require human judgement, such as incident response”.

To this end, AETOS is fully committed to the adoption of such technologies, leading the shift in the overall industry as it strives to meet changing security needs and manpower constraints.
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